Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day, in the case of a sales contract: on which you, or a third party named by you who is not the carrier, have taken possession of the final goods. In the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately: on which you, or a third party named by you who is not the carrier, have taken possession of the final goods.

In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you, or a third party named by you who is not the carrier, have taken possession of the final partial shipment or piece.

In the case of a contract for the regular delivery of goods over a fixed period: on which you, or a third party named by you who is not the carrier, have taken possession of the first goods.

In the case of a combination of several alternatives, the last point in time is decisive.

To exercise your right of withdrawal, you must inform us (Curiosi GmbH, Postweg 33, 33790, Halle +5201828298 lampe@baerenpresse.de) by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.

You can use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same

means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us at Curiosi GmbH, Postweg 33, 33790, Halle +5201828298 lampe@baerenpresse.de, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the cancellation policy

Manage orders and send a return request

1. Log in to your account
2. In the **Email** field, enter your email address and click **Continue**.
3. In your email account, open the email sent from our store and copy the six-digit confirmation code included in the email.
4. Go back to the online store and enter the six-digit confirmation code.
5. Click the order you want to submit a return for.
6. If your order has more than one item, select the items you would like to return.
7. Select a return reason and add a note for the store. 5. Click **Request return**. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.
8. Click here to manage your orders and start a return request.